I attended a full-day workshop with Chris Risdon, Design Director at Adaptive Path. The course was basically for all attendees to learn how to examine the full view of your users’ journey and draw a blueprint of those interactions. Learn the characteristics of touchpoints so you can define them for your organisation.
It was a fun day full of UX, coffee and wonderful cakes. I will later hold a lecture for all of my colleagues at Nansen and hopefully we can add this method to our pre-studys.